| Presenting
the Co-authors of Executive Etiquette Power . . .  KAY STEPHANProfessor Emeritus, Certified Etiquette Trainer Because manners matter! (330) 854-3687 kaystephan@classicprotocol.com www.classicprotocol.com Kay Stephan, professor emeritus of Business Technology at the University of Akron, opened her etiquette training company, Classic Protocol, in Canal Fulton, Ohio in 2000. Since then she has traveled coast-to-coast providing etiquette training for businesses, professional organizations and university leadership programs. Armed with academic experience and primary research, Kay customizes programs to fit an organization’s specific needs, which gives clients a competitive edge in today’s challenging business environment. Kay is the author of Peak Performance for Office Professionals, published by the Bureau of Education and Research in 2005 and 2006, and has written several chapters in academic books. She is known for presenting serious topics with a light touch. Her etiquette articles have been published in newspapers and magazines, and she has been extensively interviewed on radio and television, and offers an etiquette hotline through her email. Kay’s experience includes being the interim Public Relations Director at the National First Ladies Library and Museum, where she worked directly with Mary Regula, the wife of U.S. Congressman Ralph Regula from Ohio. She continues to volunteer for the library as a docent, representing former First Lady Lou Henry Hoover. |
Executive Etiquette Power Table of Contents The Power of Social Capital Why Civility and Etiquette are Critical to Your Professional Success By Deborah King, AICI CIP The Psychological Power of Embracing Executive Etiquette By Suzanne Zazulak Pedro Getting a Business Relationship Off to a Great Start By Michele Pollard Patrick Boosting Your Charisma Quotient Seven Habits of Highly Effective Conversationalists By Terry Pithers Working a Room for Maximum Impact By Barbara Finney Your Best Executive Image Setting the Foundation By Vonetta Dumas Flawless Feasting A Guide to Executive Table Manners By Debra Gitto Entertaining with Polish and Pizzazz Being a Confident Host and a Gracious Guest By Kay Stephan Seven Keys to Being an Accomplished Executive Leader By Pamela Minyard, MS Leading with Finesse By Katherine Bessell Wurzburg, AICI FLC The Etiquette of the Deal By Linda Cain Cultivating Influence and Loyalty with Clients and Colleagues By Dallas Teague Snider, CMP How to Say It and Not Regret It By Barbara Khozam Press Protocol Doing It Like a Pro By Holiday Johnson Let's Talk Your Guide to Effective Phone Etiquette By Kim Maxwell Public Speaking with Ease How to Captivate Your Audience By Kristina Schwende, CEP High-Tech Etiquette By Shery Scott Primed with Professional Protocol Hosting International Clients and Business Travel Abroad By Listi A. Sobba Eight Good Luck Tips for Proper Chinese Etiquette By Syndi Seid The Art of Doing Business in India By Sangeeta Sindhi Bahl, Executive MBA (UK), AICI FLC |